By subscribing to, installing, or using any RO water purifier provided by The Water Doctor (“we”, “us”, “our”), you (“Customer” / “you”) agree to be bound by these Terms & Conditions, along with any plan-specific details communicated to you at the time of subscription.
These Terms apply to all subscription plans, including but not limited to the Infinity Plan, 3-month, 6-month and 1-year rental plans, and any promotional or trial offers unless specifically excluded in writing.
If you do not agree with any part of these Terms, please do not proceed with the subscription, installation or use of our services.
2.1 You must be at least 18 years of age and capable of entering into a legally binding contract under Indian law to subscribe to our services.
2.2 Our services are currently available only in the areas notified by us (for example, parts of Bengaluru and nearby locations). Service availability depends on your exact address and feasibility for installation.
2.3 We reserve the right to refuse service or cancel an order if installation is not technically or commercially feasible at your premises.
3.1 Our service is provided on a subscription basis. You pay a recurring fee (monthly, quarterly, half-yearly or annually) depending on the plan chosen.
3.2 Subscription fees are payable in advance. Your subscription is considered active only once payment is successfully received.
3.3 If your subscription is not renewed on or before the due date, we may temporarily suspend the water purifier and/or schedule an uninstall until dues are cleared.
3.4 Payment methods accepted and billing cycles will be communicated via WhatsApp, SMS, email, or during the onboarding process.
4.1 Standard installation at a feasible location in your kitchen/utility area is included at no additional cost, subject to basic plumbing and electrical availability.
4.2 A one-time security deposit (for example, ₹2100 for the Infinity Plan) is payable at the time of installation. The applicable deposit will be communicated to you before installation.
4.3 The security deposit is refundable (for example, ₹1500 on uninstall for Infinity Plan) provided:
4.4 Any non-standard plumbing, electrical work, drilling, or civil modifications required will be discussed with you in advance and, if agreed, may be chargeable separately.
5.1 The RO purifier equipment provided to you is and shall remain the exclusive property of The Water Doctor. You are granted a limited, non-transferable right to use the purifier during your active subscription.
5.2 You shall:
5.3 Any unauthorized repair or relocation may result in damage charges and/or termination of service.
6.1 All scheduled maintenance, filter changes, and breakdown visits are covered under your active subscription at no additional service cost, unless explicitly stated otherwise.
6.2 Service frequency (including filter replacement schedule) depends on water quality, usage patterns and manufacturer guidelines and shall be determined at our discretion.
6.3 You agree to:
Note: In rare cases of extreme inlet water quality or highly inconsistent supply, additional checks or special cartridges may be required. Any such special arrangements and costs will be discussed and agreed with you beforehand.
7.1 Our purifiers are designed to treat water within a certain input TDS and contamination range. We perform basic feasibility checks, but we do not control the municipal/borewell water source.
7.2 While we aim to provide output water TDS in the recommended range (for example, 70–90 ppm), actual values may vary based on input water conditions and usage.
7.3 We are not responsible for:
You agree to:
Any damage arising from negligence, misuse, or third–party interference may be chargeable at prevailing repair/replacement rates.
9.1 We may temporarily suspend or permanently terminate your subscription, with or without notice, in the following cases:
9.2 Upon termination, we reserve the right to schedule an uninstall and collect the purifier from your premises.
10.1 You may request cancellation of your subscription by contacting us through WhatsApp, phone, or email.
10.2 Security deposit refunds (where applicable) will be processed after uninstall and verification of purifier condition, typically within a reasonable time frame to the original payment method or as otherwise agreed.
10.3 Any advance subscription amounts already utilized (for the period you have used the service) are generally non-refundable, unless required by law or specifically agreed in writing.
11.1 To the maximum extent permitted by applicable law, our liability for any claim arising out of or relating to the service, whether in contract, tort, or otherwise, shall be limited to the amount of subscription fees paid by you for the immediately preceding three (3) months.
11.2 We shall not be liable for:
12.1 By using our services, you consent to us contacting you via phone, SMS, WhatsApp, or email for installation, service reminders, payment alerts, and important service updates.
12.2 We respect your privacy and will not sell your personal information to third parties. Limited sharing may be required with our technicians, payment partners or logistics providers solely for the purpose of delivering the service.
12.3 For more details on how we handle data, please refer to our Privacy Policy (if provided) or contact us directly.
13.1 We may update or modify these Terms from time to time to reflect changes in our services, pricing, or legal requirements.
13.2 Updated Terms will be made available on our website or shared through a suitable communication channel. Continued use of the service after such updates constitutes your acceptance of the revised Terms.
For any questions, clarifications, or concerns about these Terms & Conditions, you can reach us at:
Legal note: This document is intended as a general service agreement for customers of The Water Doctor. It is not individualized legal advice. For any specific legal concerns or disputes, please consult a qualified legal professional.
To process installation requests efficiently and to ensure safe operations, the Customer agrees to provide accurate and complete details as requested by The Water Doctor before installation.
15.1 Basic Details (for installation request & scheduling):
Note: A small advance of ₹500 may be collected towards booking confirmation and initial feasibility check for installation. This amount will be adjusted against the subscription or refundable if installation is not feasible.
15.2 Mandatory Documents (to be provided before installation):
15.3 All information is used solely for service activation, address verification, and support purposes. We will maintain confidentiality of your documents and identities in accordance with Indian data protection norms.
15.4 Any delay in providing the required information may lead to delay in processing installation.
15.5 Submission of falsified or misleading documents will result in immediate rejection or termination of the subscription request without refund.